I wrote to the Team East Village yesterday as our windows have not yet been cleaned, despite the cleaning being announced several weeks ago. I received the following reply:
Team East Village have advised there is a fault on the roof hatch doors on Festive Mansions, which means NJC will not be able to finish the window cleaning for N03. Due to a risk of entrapment. Once the repair is completed, they will return to finish the plot.
I will of course follow this up. We pay quite a bit for the window cleaning.