I hope my message finds you well. A belated Happy New Year to you. I was wondering if you had made any progress with East London Energy following the letter you sent in September last year. I only moved into my flat on the 19th October, and have recently received a bill for £126 covering the period 1st October to 31st December. This seems high to me for a number of reasons;
- I wasn’t here for all of that period.
- I have nearly all of my showers at the gym at lunchtime so do not use much hot water.
- I work full-time so am only really around weekends.
- I have the thermostat no higher than 18 degrees. To be honest I
haven’t fathomed the thermostat properly yet. As a consequence I
never feel very warm at all in my flat. In fact I am wearing two
sweat tops, a t-shirt & am wrapped in a blanket as I type.
I appreciate you are probably very busy, but if you do have time to let me know if you received a response from ELE, I’d be very grateful.