HI All, thought I’d chime in…
@NiK - if you haven’t changed your consumption, i.e. heating off all the time then I’d suggest you get on the phone to ELE / landlord and ask for someone to come and check your system - this could only happen if something within your building is using the heat OR if you have a faulty heat meter. If you are using your heating then that changes things, but if not, sounds like a fault somewhere (especially as your towel rail came on randomly, which suggests hot water is indeed flowing into the system somewhere!).
One of the other comments was around heating only on a bit more - this would suggest that the temperature had dropped, and therefore logic would suggest that to hit a certain temperature the heating system is going to have to work harder than previously. This would mean you’d expect a non-linear increase in your bill for this. And the higher the temperature you are trying to hit the worse that would be. Above a certain point this just sees the system on full trying to hit a temperature it can’t reach (NOTE - I have no idea what temperature that would actually be).
On the point of being aware and using less and the bill only reducing a slight amount, I guess you actually need to look at the change in the bit you consume. If that hasn’t changed much then it is worth thinking about why (a fault vs something you’ve changed).
I know we all hate the CHAC thing, but it is worth remembering that in other heat networks this is just hidden within the charges. Part of me thinks that being able to see it actually makes things more confusing, rather than it actually being helpful.
Anyway, we’re talking with ELE again soon, and all of this information is very useful, as they’ve been disappointing in the following up on our suggestions from the first meeting.
However, I do wonder how much is a fault of ELE and how much is a fault of GLL/Triathlon for not testing all the systems out before handover properly, given they’d all been dormant for the best part of 2 years. To be continued…