£50 for 1-hour massage at FIX (expires 31st August)


#1

Don’t forget to make the most of our fantastic £50 / 1hr massage offer (usually £65) until 31st August.

To book your massage click here or call 020 8555 7165 and quote ‘August Massage Offer’.

Cannot be redeemed with any other offer and must be bought / redeemed by or on 31st August.

Go on…treat yourself…or someone else that deserves it.

FIX, 11 Penny Brookes St, E20 1BN


#2

Hi,

Do you do appointments at people’s appartments in east village E20? I have a Father in Law living with me who would like some Physio but struggles a lot to walk any great distances.


#3

Hello, I’ve been for two massages this week & on both occasions have been charged £55, just rechecked your offer & haven seen that this should have been £50. Please advise


#4

Hi Lucy

Many thanks for your email.

We are running an offer this month for 1-hr massages for £50 throughout
August but you need to state that you’ve seen the August promotion / quote
’August Offer’ when booking or paying.

You were charged £55 as you’re an E20 resident and E20 residents already
get £10-off every 1-hour treatment (as our massages are usually £65.)

I can speak to our Clinic Director and see if there’s anything we can do.

Kind regards


#5

Hi Lucy

I hope you’re well.

I have spoken to my Director and we do really need people to quote the
’August Offer’ when booking / paying but as a gesture of good will we can
offer you the 2 x £5-off on your E20 price of £55 - so you’d pay £45 for
your next massage with us?

Do let me know if you’d like me to let you know availability of any
particular massage therapists.

Many thanks

Nici


#6

Hi Lucy

Please could you also confirm your surname so that I can make a note on our
system that you are entitled to an extra £10-off so that all our Front of
House team are aware (as we all work various shifts here!)

Best wishes


#7

Hello TobyJon,

We hope you are well. Thank you for your enquiry. We just want to let you
know that we forwarded it to our management as we usually do appointments
at people’s homes but it might be possible to arrange an appointment at
your apartment. Would you be able to provide us with your address?

As soon as we hear back from our management, we will be in touch. In the
meantime if you have more questions, please do not hesitate and let us know.

Thank you and have a lovely upcoming bank holiday weekend,
with kindest regards,
Renata


#8

Hello,

Thanks so much - my surname is Morgan.

Kind regards

Lucy


#9

Thanks for letting us know, Lucy. The extra £10 has been credited to your
account for your next visit.

Best wishes,
Elle


#10

Hi TobyJon,

I hope this find you well and enjoying the sunny bank holiday weather.
After speaking to management and our practitioners we may be able to
organise a house call for your Father in Law. There are a couple of
logistical questions that I wanted to ask before we can book him in.

Firstly, where in the East Village are you? Our practitioner will need to
bring a portable massage table, which can be quite awkward to travel with
despite the name! The proximity to our clinic would be helpful to know.

Secondly, there would be a surcharge of £10 for the house call to account
for the time away from the clinic. Are you happy with that?

Best wishes,
Elle


#11

Hi Toby

I hope you’re well.

I’m sorry I had to cut our conversation short earlier this morning. I did
call you back and leave a voicemail but I thought it would be good just to
re-cap on what we spoke about:

  • your confirmed address is Park View Mansions, E20 1FA - which is great as
    that’s not too far for us to come to you with our portable table!

  • cost for seeing either Laura (Osteopath) or Michelle (Physiotherapist)
    would be £85.00 for the hour. Unfortunately, as it’s a home visit you
    wouldn’t be entitled to the E20 residents discount and there’s a £10.00
    surcharge for house calls to cover the therapists travel time etc.

Please do give me a call if you’d like any further information and would
like to book an appointment.

Best regards

Nici